An intelligent robotic system that streamlines the storage and issuance of passports and ID cards through secure automation.
Automating Passport and ID Card Storage and Issuance with iSmart
Overview
Our Role
- System Architecture and Solution Design
- Requirements Analysis and System Engineering
- Project Planning and Delivery Management
- Hardware Installation and Integration
- Software Development and Integration
- Robotics and Automation Integration
- Security Architecture and Compliance
- Testing, Validation, and System Certification
- Deployment, Installation, and Commissioning
- Training and Operational Readiness
- Maintenance and Support
Outcomes
Automated storage, retrieval, and issuance reduced manual handling and sped up document processing.
Controlled access and automated workflows minimize risks of document loss, misplacement, or unauthorized access.
Every transaction is logged, providing complete accountability for all document handling.
Members of the public can self-authenticate at kiosks, reducing waiting times and staff intervention.
Robotics and intelligent inventory management ensure correct documents are delivered every time.
The system supports growing volumes of identity documents without adding manual workload.
Works seamlessly with ICA’s backend identity and document management platforms.
Automation lowers dependency on manual labor and minimizes errors that could incur additional costs.
“We work closely with ICA over the past 3 years to develop our intelligent autonomous solution. Through deepened understanding of the operational realities, we created a system that delivers consistency and control at a scale."
